Last Updated: January 1, 2025

1. What Data We Collect

We collect various types of information to provide and improve our services:

• Basic Personal Info: Name, email address, phone number, and profile details
• Contact & Delivery Info: Delivery addresses and contact preferences
• Location Data: Your device location to connect you with nearby restaurants and delivery partners
• Order History: Details of your past orders, preferences, and favorites
• Payment Info: Payment method details processed securely through our payment partners
• Technical Data: Device type, browser, IP address, and usage analytics
• Communications: Messages exchanged with our support team, delivery partners, or merchants

2. How We Use Your Data

Your data helps us deliver and improve our services:

• Order Fulfillment: Processing and delivering your orders accurately
• Account Management: Creating and maintaining your user account
• Service Improvement: Analyzing usage patterns to enhance our platform
• Customer Support: Responding to your inquiries and resolving issues
• Communications: Sending order updates, promotions, and important notices
• Safety & Security: Detecting and preventing fraud, abuse, and unauthorized access
• Legal Compliance: Meeting our legal and regulatory obligations

3. Who Sees Your Data

We do not sell your personal data. We may share your information with the following parties only as necessary:

• Partner Restaurants: To prepare and fulfill your orders
• Delivery Partners: To deliver your orders to the correct address
• Staff: Authorized EatYummy employees who need access to perform their duties
• Payment Processors: To securely process your transactions
• Service Providers: Third-party providers who assist with hosting, analytics, and communications
• Analytics Partners: To help us understand platform usage and improve our services
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Legal Obligations: When required by law, regulation, or legal process

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted
• Secure Storage: Personal data is stored on secure, access-controlled servers
• Regular Assessments: We conduct periodic security reviews and vulnerability assessments
• Employee Training: Our staff is trained on data protection and privacy best practices

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Withdraw Consent: Withdraw your consent for data processing at any time
• Object to Processing: Object to certain types of data processing

To exercise any of these rights, please contact us at info@eatyummy.co.

6. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze platform usage. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically and check the "Last Updated" date at the top of this policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@eatyummy.co
• Phone: +201005675473
• Address: 8 Hamza Ibn Abdelmuttalib St., Al-Wafaa St., Tanta, Gharbia, Egypt