Last Updated: January 1, 2025

1. Introduction

This Refund Policy applies to all electronic payment transactions made through the EatYummy platform. This policy forms an integral part of the Terms and Conditions of Insta Soft LLC, operating under the commercial name "EatYummy".

2. Product Category & Scope

EatYummy operates as an intermediary marketplace for food delivery services, including but not limited to meals, bakery items, beverages, fresh produce, and other perishable goods.

Important: EatYummy acts solely as an intermediary connecting users with merchants. We do not prepare, package, or deliver food products ourselves.

3. Eligibility for Refund

You may be eligible for a refund under the following circumstances:

• (a) User cancellation before merchant acceptance: If you cancel your order before the merchant has accepted it, you are entitled to a full refund.
• (b) Cancellation by merchant or platform: If the order is cancelled by the merchant or by EatYummy due to product unavailability, pricing errors, or other legitimate reasons, you will receive a full refund.
• (c) Product defects: If the delivered order is damaged, spoiled, contains a shortage of items, or includes wrong items, you may be eligible for a full or partial refund at EatYummy's discretion.

4. Reporting Period

To be eligible for a refund related to product defects or order issues, you must report the problem within 1 hour of delivery.

You can report issues through the following channels:

• In-app support
• Phone
• Email: support@eatyummy.co

Recommendation: Photo evidence of the issue is highly recommended to expedite the review process.

5. Compensation & Refund Rights

5.1 Full Refund

A full refund will be issued in cases where the order was cancelled before merchant acceptance, cancelled by the merchant or platform, or where the delivered product is entirely unsuitable or defective.

5.2 Partial Refund or Alternative

At EatYummy's sole discretion, a partial refund, platform credit, or redelivery of the order may be offered as an alternative in cases where only part of the order is affected or the issue is minor.

6. Refund Process

6.1 Same Payment Method

Refunds will be processed to the same payment method used for the original transaction.

6.2 Hold Release

For pending authorization holds, the release will be initiated within 24 hours of the cancellation or refund approval.

6.3 Official Refund Timeline

Official refunds typically take 7 to 14 business days to appear in your account, depending on your bank or payment provider.

6.4 Cash on Delivery

For orders paid via cash on delivery, refunds will be issued as platform credit or via bank transfer, at EatYummy's discretion.

7. Disclaimer

EatYummy is not liable for any delays caused by third-party payment gateways, banks, or financial institutions in processing refunds.

EatYummy reserves the right to modify this Refund Policy at any time without prior notice. Continued use of the platform constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

• Email: support@eatyummy.co
• Phone: +201005675473
• Address: 8 Hamza Ibn Abdelmuttalib St., Al-Wafaa St., Tanta, Gharbia, Egypt