Last Updated: January 1, 2025

1. Scope

This Delivery Policy applies to all deliveries made from Merchants to customers through the EatYummy platform. Deliveries may be carried out by third-party delivery partners contracted by EatYummy or by the Merchant's own delivery personnel.

2. Delivery Fees

Delivery fees are dynamic and may vary based on the following factors:

• Distance between the Merchant and the delivery address
• Delivery location
• Peak hours and demand
• Service type

The applicable delivery fee will be clearly displayed before you confirm your order. EatYummy reserves the right to adjust delivery fees at any time.

3. Cash on Delivery

For orders paid via cash on delivery, the delivery carrier will collect the total order amount upon delivery. Please have the exact amount ready to facilitate a smooth transaction.

4. Transport Responsibility

4.1 Third-Party Delivery Partners

When delivery is handled by third-party delivery partners, they are responsible for the safe transport of your order from the Merchant to your delivery address.

4.2 Merchant's Own Delivery

When the Merchant uses its own delivery personnel, the Merchant is solely responsible for the delivery process and the condition of the order upon arrival.

4.3 Packaging

Packaging of all orders is the sole responsibility of the Merchant. EatYummy is not liable for any issues arising from inadequate or improper packaging.

5. Delivery Process

5.1 Estimated Time of Delivery

The estimated time of delivery (ETD) provided on the platform is indicative only and is not a guaranteed delivery time. Actual delivery times may vary due to factors beyond our control.

5.2 Customer Availability

The customer must be present at the specified delivery address and reachable by phone at the time of delivery.

5.3 Failed Delivery

If the delivery partner is unable to reach the customer or the customer is not present at the delivery address, the delivery partner will attempt to contact the customer and wait for 3 to 5 minutes. If the customer remains unreachable, the order will be considered fulfilled and no refund will be issued.

6. Cancellation & Refunds

For details regarding order cancellation and refund eligibility related to delivery issues, please refer to our Refund Policy.

7. Force Majeure

EatYummy shall not be held liable for any delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Epidemics or pandemics
• Government orders or restrictions
• Civil unrest
• Infrastructure failures

8. Contact Us

If you have any questions about this Delivery Policy, please contact us:

• Email: support@eatyummy.co
• Phone: +201005675473
• Address: 8 Hamza Ibn Abdelmuttalib St., Al-Wafaa St., Tanta, Gharbia, Egypt